How to Unlock Your Account or Reset Your Password Using the Company's Self-Help Portal

Introduction:
The company's self-help portal provides an efficient way for users to unlock their accounts or reset their passwords without needing to contact IT support. This knowledge base article will guide you through the steps to unlock your account or reset your password using the self-help portal.

Step 1: Access the Self-Help Portal
1. Open your web browser and navigate to the company's self-help portal.
2. If you're accessing the portal from outside the company network, you may need to log in using your credentials.

Step 2: Navigate to Account Management
1. Once logged in, navigate to the Account Management section of the self-help portal. This may be labeled as "Account Services" or similar.

Step 3: Unlock Your Account
1. If your account is locked, you'll typically see an option to unlock it directly from the self-help portal.
2. Click on the "Unlock Account" or similar option.
3. Follow the on-screen instructions to verify your identity and unlock your account.
4. Once unlocked, you should be able to log in using your usual credentials.

Step 4: Reset Your Password
1. If you need to reset your password, look for the "Reset Password" or similar option in the Account Management section.
2. Click on the "Reset Password" option.
3. You may be prompted to answer security questions or verify your identity through email or SMS.
4. Follow the instructions to create a new password.
5. Ensure your new password meets any complexity requirements specified by your company's password policy.
6. Once your password is successfully reset, you can log in to your account using the new password.

Step 5: Additional Assistance
1. If you encounter any issues during the account unlocking or password reset process, there may be additional resources or contact information provided on the self-help portal.
2. If you're unable to resolve the issue using the self-help portal, you may need to contact IT support for further assistance.

Conclusion:
The company's self-help portal offers a convenient way for users to unlock their accounts or reset their passwords without needing to contact IT support. By following the steps outlined in this article, you can quickly regain access to your account and resume your work efficiently.